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Elizabethton City Hall set to reopen July 1st

ELIZABETHTON (June 22, 2020) - With a new month fastly approaching, the word was received on Monday that the Elizabethton City Hall is making plans to reopen their doors to the public but not without changes that the public needs to be well aware of when the doors open on July 1, 2020.

The most notable change is that utility bills, such as water and electricity, will not be taken inside but customers must continue to use the Elizabethton Electric System on Hatcher Lane or pay through the drive-through at City Hall.

Anyone entering the building to pay a utility bill will be asked to leave and follow the procedure above for making payment. Along with making payments at these two physical locations, those bills can still be mailed in, called in, or can be paid online.

“We really need the public to understand that when we do open that the operational flow has changed,” stated Preston Cobb, Elizabethton Finance Director and City Clerk.

“We have had to evaluate how we were going to social distance. We cannot social distance downstairs and accommodate the amount of walk-in traffic for utility matters.

“It’s different at Hatcher Lane where they have a nice lobby and have social distancing in place at the electric system.”

Cobb could not reiterate it enough that all walk-in traffic will be directed to go to the electric company or through the drive-through at City Hall to pay their utility bills.

To help expedite service to the customers at City Hall, Cobb said plans were in place to add a second drive-through at the location.

Read the full article in the Elizabethton Star.

For more information on COVID-19 impacts to City facilities and services, visit our COVID-19 page.